Exchange / Refund Policy
Tropical Rush wants to assure you are 100% satisfied with the product you purchased, which is why we offer a 30 day return period on all items ordered via online store.
Items must be in 100% resalable condition
Return timeframe starts from original ship date
Return Claim Process:
Call or email our Customer Service team and have your order # and items you wish to return available.
Once your request is received we will email you a return authorization number (RA#).
Once we receive and inspect the product (typically 72 hours upon receipt), we will process your refund and automatically apply a credit to the credit card associated to your original order. Please allow 7-10 business days for credit to clear. Original shipping charges will not be added to credit.
All exchanges will be processed as a credit for return and a replacement order will need to be placed separately.
Note: Products or packages mailed directly to Tropical Rush without RA# will be REFUSED and returned to the sender at their cost. RA numbers are valid for only 30 days and will be returned if received after 30 day period.
Once your order has been created, please expect a 24-48 hour processing timeframe before orders are shipped. Note that shipments can occasionally be delayed due to unforeseen circumstances.
We provide you with the following delivery option for destinations within the United States & Canada:
USPS Priority (5-7 days) - Shipping & Handling will be calculated when you checkout according to the amount of items in your cart.
International Orders:These orders are subject to duties, customs, brokerage fees and value added taxes for which Tropical Rush does not calculate at the time of your purchase within the shopping cart. You are in fact the 'Importer of record' when you order products from Tropical Rush and therefore these charges MUST be paid, by you, upon receipt of the invoice by the shipper. In some cases the invoice from shipper may arrive 6-8 weeks after your order arrives. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Shipping Surcharges: Certain items may be considered oversized/overweight by shipper which could be subject to additional freight surcharges. These surcharges are based entirely on the extra charges imposed by shipper for delivering of oversized /overweight packages.